Frequently Asked Questions
HOW LONG SHOULD I BURN MY CANDLE FOR?
If it is the first time of burning, allow around 4 hours to make sure that that the surface of the wax has evenly melted to the rim of the glass or the tin. This will ensure a perfect burn when you next light it.
HOW DO I LOOK AFTER MY CANDLE?
Keep your candle out of direct sunlight, away from radiators or heat and make sure that it is not in a draft when lit. Always remember to trim the wick to 5mm before burning. Keep out of reach of children and pets.
HOW LONG DOES A HOME CANDLE BURN FOR?
Our home candles burn for around 40 hours – follow the above guidelines and it could burn longer!
HOW LONG DOES A TRAVEL TIN CANDLE BURN FOR?
Our travel candles are only 40g less wax than our home candles, so the burn time is 30+ hours.
HOW LONG DOES A REED DIFFUSER LAST?
Our reed diffusers last for 4 – 6 months depending on where you place it. We recommend that you keep it out of direct sunlight and away from a radiator, to avoid the reeds drying up.
HOW LONG DOES AN ORDER TAKE TO ARRIVE?
We will dispatch your order within 24hrs of your payment clearing.
WILL YOU POST A GIFT?
Yes, just make sure that you fill in the recipients address in the ‘delivery address’ fields and we will make sure it is sent to the correct address.
I CAN’T DECIDE WHAT FRAGRANCE TO CHOOSE?
Everyone has different taste, but we are more than happy to advise you! Email us on: firstname.lastname@example.org or give us a call on 0330 223 3875.
WHERE CAN I SEE OR SMELL YOUR CANDLES?
We have several stockists – get in touch and we can advise you of your local retailer who stocks our products.
WHAT ON-LINE PAYMENT DO YOU HAVE?
Payment on-line can be made safely via PayPal. You don’t need a PayPal account to pay, you have the choice of paying via credit or debit card – or using a PayPal account.
ARE MY PERSONAL DETAILS SAFE?
Yes, we ensure our customers that we will not pass on any of your details to a third party.