Frequently Asked Questions

Frequently Asked Questions

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HOW LONG SHOULD I BURN MY CANDLE FOR?

If it is the first time of burning, allow around 4 hours to make sure that that the surface of the wax has evenly melted to the rim of the glass or the tin. This will ensure a perfect burn when you next light it.

HOW DO I LOOK AFTER MY CANDLE?

Keep your candle out of direct sunlight, away from radiators or heat and make sure that it is not in a draft when lit. Always remember to trim the wick to 5mm before burning. Keep out of reach of children and pets.

HOW LONG DOES A HOME CANDLE BURN FOR?

Our home candles burn for around 40 hours – follow the above guidelines and it could burn longer!

HOW LONG DOES A TRAVEL TIN CANDLE BURN FOR?

Our travel candles are only 40g less wax than our home candles, so the burn time is 30+ hours.

HOW LONG DOES A REED DIFFUSER LAST?

Our reed diffusers last for 4 – 6 months depending on where you place it. We recommend that you keep it out of direct sunlight and away from a radiator, to avoid the reeds drying up.

HOW LONG DOES AN ORDER TAKE TO ARRIVE?

We will dispatch your order within 24hrs of your payment clearing.

WILL YOU POST A GIFT?

Yes, just make sure that you fill in the recipients address in the ‘delivery address’ fields and we will make sure it is sent to the correct address.

I CAN’T DECIDE WHAT FRAGRANCE TO CHOOSE?

Everyone has different taste, but we are more than happy to advise you! Email us on: info@thecotswoldcandlecompany.com or give us a call on 0330 223 3875.

WHERE CAN I SEE OR SMELL YOUR CANDLES?

We have several stockists – get in touch and we can advise you of your local retailer who stocks our products.

WHAT ON-LINE PAYMENT DO YOU HAVE?

Payment on-line can be made safely via PayPal. You don’t need a PayPal account to pay, you have the choice of paying via credit or debit card – or using a PayPal account.

ARE MY PERSONAL DETAILS SAFE?

Yes, we ensure our customers that we will not pass on any of your details to a third party. 

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